FREQUENTLY ASKED QUESTIONS

Returns & Store Credit

START A RETURN

START AN EXCHANGE FOR STORE CREDIT

DISCOUNT CODE GUIDELINES

ORDERS MADE WITH A DISCOUNT CODE ARE ELIGIBLE FOR STORE-CREDIT ONLY, NO REFUNDS*

Shipping

DO YOU SHIP INTERNATIONALLY?

WHAT CURRENCY DO YOU CHARGE?

WHEN WILL MY ORDER SHIP?

MY PACKAGE WAS STOLEN, WHAT DO I DO?

SWIMWEAR

Can I return swimwear?

ROUTE PACKAGE PROTECTION

What is Route?

What are Route’s Policies?

e-gift cards

How do I purchase an e-Gift card?

pre-order

When will my pre-order item ship?

CUSTOMIZED & PERSONALIZED ITEMS

How long will my personalized item take to ship?

OTHER FREQUENTLY ASKED QUESTIONS

DO YOU HAVE ANY STORE LOCATIONS?

AN ITEM I WANT IS SOLD OUT OR OUT OF STOCK IN MY SIZE!

HOW CAN I WORK/INTERN FOR YOU?


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